Returns Policy: Provided goods are returned as sold within 30 days, we can exchange any goods, send replacements or refund your money.

Refund procedure : please email or call 020 7405 5322 for a refund number and shipping details.calls may be recorded for security purposes

Our promise to you : we will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact Silvia Carbajo on 020 7440 7945 or calls may be recorded for security purposes

Customer service is available 9h30 to 17h00 at 020 7405 5900 Your credit card details are only kept at Netbanx - a secure online payment company using encrypted information on a secure server. Netbanx will send us automatic clearance.

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address if you chose to join our subscription list .You will be allowed to unsubscribe at any time by calling 020 7405 5322 or if you email calls may be recorded for security purposes

The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing . If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Copyright Unless otherwise stated all contents of this web site are © 1999-2007 Cool Diamonds.com Ltd. For permission to reproduce any contents of this web site, please contact us by phone on 020 7405 5322. "Cool Diamonds" is a registered trademark of Cool Diamonds.com Ltd. calls may be recorded for security purposes